Coverage gaps by interval
See the next staffing shortfall before it becomes a service level miss.
QueuePilot beta access
Intraday management software that flags staffing risk before customers call it out.
QueuePilot turns real-time staffing, schedule adherence, and forecast variance into recommended moves for supervisors and WFM teams.
Why contact center teams choose QueuePilot
Recommended intraday actions
Generate practical recommendations for OT, VTO, schedule moves, coaching, and escalation.
Supervisor-ready explanations
Give leaders the why behind each risk flag so they can act quickly and defend the decision.
QueuePilot helps teams improve forecasting, adherence, and intraday response.
Built for WFM analysts, supervisors, operations managers, and contact center leaders who need to catch staffing issues before customers call in.
Join the QueuePilot beta
QueuePilot is in paid beta with NICE CXone as the first-class integration. Beta teams onboard directly with the people building the product, start in demo mode against realistic simulated data before connecting anything, and get a real vote on what ships next.