Built for contact center operations
Plan staffing around queues, skills, channels, intervals, shrinkage, and service goals.
QueuePilot beta access
Contact center workforce management software built for modern WFM teams.
QueuePilot helps contact centers replace spreadsheet firefighting with AI-assisted forecasting, coverage monitoring, adherence tracking, and intraday recommendations.
Why contact center teams choose QueuePilot
Live adherence and coverage visibility
Give supervisors and WFM analysts a shared view of who is in adherence and where coverage is at risk.
Actionable AI, not black-box automation
QueuePilot explains recommendations so humans can make the staffing call with confidence.
QueuePilot helps teams improve forecasting, adherence, and intraday response.
Built for WFM analysts, supervisors, operations managers, and contact center leaders who need to catch staffing issues before customers call in.