Planned integration
Workforce management for Five9 teams: QueuePilot is on the way.
QueuePilot plans to connect to Five9 and turn campaign, queue, and agent data into forecasts, staffing requirements, adherence visibility, and intraday recommendations. The integration is on the roadmap; beta customers decide how fast it gets here.
QueuePilot is not affiliated with or endorsed by Five9. Five9 is a trademark of its respective owner, used here only to describe planned interoperability.
QueuePilot and Five9
Five9 powers some of the busiest inbound and outbound operations in the industry, with intelligent routing, blended campaigns, agent desktops, and a reporting stack that covers queue statistics, agent state detail, and historical interval data. Five9 also partners with established WFM suites for scheduling. The operational data is all there: every interval of every skill is measured, every agent state transition is logged, and the statistics and reporting APIs expose it to external systems.
What we hear from Five9 workforce teams is the same gap we built QueuePilot to close elsewhere: the platform is excellent at telling you what happened, and the team still spends hours assembling what will happen and what should we do by hand. Interval exports feed a forecasting workbook, requirements live in another tab with shrinkage assumptions nobody has audited in a year, intraday adjustments run on a wallboard and a group chat, and the blend between inbound surges and outbound pacing makes manual planning even less forgiving than in a pure inbound shop.
When the Five9 connector ships, QueuePilot will read queue, skill, and agent data through Five9’s reporting and statistics APIs with read-only credentials, build interval-level forecasts with confidence ranges from your historical data, translate them into staffing requirements with your shrinkage and occupancy assumptions, surface coverage gaps before they arrive, and recommend specific intraday moves, overtime, VTO, schedule shifts, with the reasoning attached and a human approving every action.
The connection will mirror our live NICE CXone integration: scoped read-only API credentials, queue and skill discovery, encrypted per-tenant storage, and zero writes to campaigns or routing. If your Five9 operation is planning in spreadsheets today, joining the QueuePilot beta is the most direct way to pull this connector up the roadmap, and you can run the full product on demo data while you wait.
On the roadmap, shaped by beta customers
This integration is planned, not live yet. QueuePilot launched with NICE CXone as the first-class integration, and the connector framework, read-only API access, per-tenant encrypted credentials, queue discovery, and interval history import, was built to extend to additional platforms. Integration order is decided by beta demand: teams that join the beta and tell us their platform directly influence what we build next.
You do not have to wait to evaluate QueuePilot. Demo mode runs the full product, forecasting, coverage, adherence, and intraday recommendations, against realistic simulated contact center data, so your WFM team can validate the workflows now and connect live data when the integration ships. To see what a live connection looks like end to end, read the NICE CXone integration page, the same read-only pattern will apply here.
Join the beta to influence priority
Beta customers get direct access to the QueuePilot team, early pricing, and a real vote on the integration roadmap. Email info@queuepilot.io with your platform and seat count, or join from the pricing page, and we will walk you through QueuePilot on demo data and keep you posted as this connector progresses.
Join the QueuePilot beta See the live NICE CXone integration info@queuepilot.io