QueuePilot Privacy Policy

Effective: May 29, 2026

Information We Collect

Personal Information

• Name, email, and company when you sign up
• Authentication data managed by Clerk
• Payment information processed by our payment providers

Usage Data

• Application performance and error data
• Feature usage analytics
• Cookies and similar tracking technologies

Customer Data

• Workforce scheduling data you upload
• Contact center configuration
• Historical performance data

How We Use Your Information

• Provide and improve QueuePilot services
• Authenticate users and manage accounts
• Process payments for paid plans
• Communicate with you about product updates
• Comply with legal obligations

Data Sharing

We do not sell your data. We share data only with:

• Service providers who help operate QueuePilot (hosting, payments, authentication)
• Legal authorities when required by law
• With your explicit consent

Data Retention

• Account data: Duration of your account + 30 days after deletion
• Usage data: Up to 12 months
• Customer data: Until you delete it or your account is terminated

Your Rights

Under GDPR and CCPA, you may:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of certain data uses

To exercise these rights, contact info@queuepilot.io.

Security

We use industry-standard security measures including:

• TLS 1.3 for data in transit
• AES-256 encryption at rest
• SOC 2 Type II compliant infrastructure
• Regular security audits

International Transfers

Your data may be transferred outside your country of residence. We ensure appropriate safeguards are in place.

Changes to This Policy

We will notify you of material changes to this policy via email or in-app notice.

Contact

Legal name for the paid beta: QueuePilot.

Privacy questions: info@queuepilot.io