QueuePilot Trust & Compliance

Security & Data Protection

QueuePilot is built with enterprise-grade security practices.

Data Handling

• All data is stored in SOC 2 Type II compliant infrastructure
• Data is encrypted at rest using AES-256
• Data is encrypted in transit using TLS 1.3
• Customer data is isolated per-tenant with strict access controls
• We never sell or share customer data with third parties

Authentication & Authorization

• Clerk-managed authentication with MFA support
• Role-based access control (RBAC) enforced at API level
• Session management with configurable timeouts
• Audit logging for all administrative actions

NICE CXone Integration

• Direct API integration with NICE CXone
• Credentials stored encrypted at rest
• No intermediate data storage - real-time sync
• Read-only access unless explicitly granted

Availability

• 99.9% uptime SLA for Enterprise customers
• Scheduled maintenance windows announced 72 hours in advance
• Emergency maintenance may occur with best-effort notice
• Status page: https://status.queuepilot.io

Compliance

• SOC 2 Type II audit in progress (Q2 2026)
• HIPAA BAA available for Enterprise plans
• GDPR compliant data processing
• CCPA compliant

Support

• Email: info@queuepilot.io
• In-app chat: Available on Pro and Enterprise plans
• Response time: Same business day for Pro, 4 hours for Enterprise

Legal name for the paid beta: QueuePilot.

Terms & Privacy

• Terms of Service: https://queuepilot.io/terms
• Privacy Policy: https://queuepilot.io/privacy
• Acceptable Use Policy: https://queuepilot.io/aup

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Last updated: May 29, 2026