QueuePilot Trust & Compliance
Security & Data Protection
QueuePilot is built with enterprise-grade security practices.
Data Handling
- All data is stored in SOC 2 Type II compliant infrastructure
- Data is encrypted at rest using AES-256
- Data is encrypted in transit using TLS 1.3
- Customer data is isolated per-tenant with strict access controls
- We never sell or share customer data with third parties
Authentication & Authorization
- Clerk-managed authentication with MFA support
- Role-based access control (RBAC) enforced at API level
- Session management with configurable timeouts
- Audit logging for all administrative actions
NICE CXone Integration
- Direct API integration with NICE CXone
- Credentials stored encrypted at rest
- No intermediate data storage - real-time sync
- Read-only access unless explicitly granted
Availability
- 99.9% uptime SLA for Enterprise customers
- Scheduled maintenance windows announced 72 hours in advance
- Emergency maintenance may occur with best-effort notice
- Status page: https://status.queuepilot.io
Compliance
- SOC 2 Type II audit in progress (Q2 2026)
- HIPAA BAA available for Enterprise plans
- GDPR compliant data processing
- CCPA compliant
Support
- Email: info@queuepilot.io
- In-app chat: Available on Pro and Enterprise plans
- Response time: Same business day for Pro, 4 hours for Enterprise
Legal name for the paid beta: QueuePilot.
Terms & Privacy
- Terms of Service: https://queuepilot.io/terms
- Privacy Policy: https://queuepilot.io/privacy
- Acceptable Use Policy: https://queuepilot.io/aup
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Last updated: May 29, 2026