Forecast demand before the queue spikes
Model volume, AHT, shrinkage, and staffing needs by queue, skill, and interval so leaders can see what is coming before customers feel it.
QueuePilot beta access
AI workforce management for contact centers that cannot afford queue chaos.
QueuePilot helps WFM teams forecast demand, detect coverage gaps, monitor adherence, and make intraday staffing decisions before service levels break.
Why contact center teams choose QueuePilot
Catch adherence and coverage risk in real time
Turn schedule adherence, agent state, and coverage gaps into one operational view for supervisors, analysts, and executives.
Move from spreadsheet firefighting to guided action
QueuePilot turns staffing gaps into plain-English recommendations for overtime, VTO, coaching, schedule changes, and escalation.
QueuePilot helps teams improve forecasting, adherence, and intraday response.
Built for WFM analysts, supervisors, operations managers, and contact center leaders who need to catch staffing issues before customers call in.
Join the QueuePilot beta
QueuePilot is in paid beta with NICE CXone as the first-class integration. Beta teams onboard directly with the people building the product, start in demo mode against realistic simulated data before connecting anything, and get a real vote on what ships next.