Interval-level staffing requirements
Translate volume, AHT, shrinkage, occupancy, and service goals into staffing needs leaders can act on.
QueuePilot beta access
AI contact center forecasting software for teams still stuck in spreadsheets.
QueuePilot helps WFM analysts forecast demand and staffing needs with explainable assumptions, confidence ranges, and capacity impact.
Why contact center teams choose QueuePilot
Forecast confidence and what-if planning
Model demand changes, attrition, new queues, and shrinkage changes before they hit the floor.
Designed for WFM analysts
Keep the math visible, editable, and understandable instead of hiding planning behind a black box.
QueuePilot helps teams improve forecasting, adherence, and intraday response.
Built for WFM analysts, supervisors, operations managers, and contact center leaders who need to catch staffing issues before customers call in.
Join the QueuePilot beta
QueuePilot is in paid beta with NICE CXone as the first-class integration. Beta teams onboard directly with the people building the product, start in demo mode against realistic simulated data before connecting anything, and get a real vote on what ships next.