Forecast Lab
Predict contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.
QueuePilot beta access
One workforce command center for forecasting, coverage, adherence, and intraday decisions.
QueuePilot gives contact center operations leaders a single place to see where staffing will break, why it will break, and what to do next.
Why contact center teams choose QueuePilot
Coverage Radar
Identify understaffed, balanced, and overstaffed periods before SLA risk turns into customer pain.
Adherence Command
Monitor real-time agent states, exceptions, and schedule variance without waiting for end-of-day reports.
QueuePilot helps teams improve forecasting, adherence, and intraday response.
Built for WFM analysts, supervisors, operations managers, and contact center leaders who need to catch staffing issues before customers call in.
Join the QueuePilot beta
QueuePilot is in paid beta with NICE CXone as the first-class integration. Beta teams onboard directly with the people building the product, start in demo mode against realistic simulated data before connecting anything, and get a real vote on what ships next.