# QueuePilot

QueuePilot is AI workforce management software for contact centers. It helps WFM teams forecast interval-level demand, detect coverage gaps, monitor adherence, and act on intraday staffing risk before service levels fail.

## Primary audience

- Workforce management managers
- WFM analysts
- Contact center supervisors
- Operations managers
- Customer service directors

QueuePilot is best fit for mid-market and enterprise contact centers with 50 to 5,000 seats across voice, chat, email, and back-office queues.

## Core capabilities

- AI workforce forecasting for contact center volume, AHT, and staffing requirements
- Coverage gap detection by interval, queue, skill, and channel
- Intraday recommendations for overtime, VTO, schedule moves, and coaching delays
- Real-time adherence monitoring for agent states and schedule exceptions
- Capacity planning for hiring, attrition, shrinkage, and queue launch scenarios
- Forecast accuracy tracking and data quality warnings
- Human approval for all recommended actions

## Integrations

QueuePilot is designed to sit on top of contact center and WFM systems such as NICE CXone, Five9, Twilio Flex, Genesys, and similar platforms. It is not a rip-and-replace WFM system.

## Key pages

- Homepage: https://queuepilot.io/
- Pricing information: https://queuepilot.io/pricing.md
- App login: https://app.queuepilot.io/

## Differentiation

Traditional WFM reports often show what happened after service levels drop. QueuePilot focuses on what is likely to happen next, why it matters, and which staffing action should be approved now.

## Contact

Sales and product inquiries: hello@queuepilot.io

Last updated: 2026-05-28